Frequently Asked Questions

Find answers to our most commonly asked questions below.

What is HitLab Collectibles?

HitLab Collectibles is a premium card shop offering curated packs, graded cards, and exclusive products designed for collectors and investors.

How do I place an order?

Browse our store, add items to your cart, and proceed to checkout. Follow the prompts to complete your purchase.

Are your packs resealed or mapped?

No. We do not reseal official packs. Our custom packs are hand-curated and randomized to ensure fairness. 

How are your packs randomized?

Cards are shuffled and distributed using a fair automated tier system to ensure every pack has a real chance at great pulls. 

What payment methods do you accept?

We accept all major credit cards and other payment methods available at checkout.

Contact Us

Have a question that isn't answered here? We'd love to hear from you.

Please reach out to us via hitlabcollectibles@outlook.com and we'll get back to you as soon as possible.

Shipping Information

We ship to locations worldwide. Shipping times and rates vary depending on your location and will be calculated at checkout.

Returns & Refunds

If you're not satisfied with your purchase, please contact us within 14 days of receiving your order to discuss return options. Please note that returns & refunds are not automatically guaranteed.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your package every step of the way.

Card Grading & Condition Guide

All cards are carefully inspected and described according to industry-standard grading criteria. Graded cards include their official grade from the grading company. Ungraded cards are described as accurately as possible. Please review all photos before purchasing.